Privacy Policy

Data Controller

ICO - Information Commissioners Office

Last Updated: February 2025

At Hope Therapy Services LTD, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, store, and use your data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner’s Office (ICO) and adhere to best practices in data protection.

1. Information We Collect

We may collect the following personal information when you use our services:

• Contact details (name, email, phone number).
• Personal and sensitive data shared during therapy sessions.
• Payment details for session bookings (processed securely via third-party platforms).
• Website usage data (cookies, analytics) to improve our online services.

2. How We Use Your Information

Your personal data is collected for the following purposes:

• To provide and manage counselling, supervision, or consultancy services.
• To process payments and appointment bookings.
• To respond to enquiries and communicate with you.
• To comply with legal and ethical obligations (e.g., safeguarding, supervision requirements).

3. Confidentiality & Data Security

• All personal information shared in therapy is kept strictly confidential unless disclosure is required by law (e.g., safeguarding concerns, risk of harm).
• Your data is stored securely and only accessed by authorised personnel.
• Electronic records are protected by encrypted systems, and paper records (if used) are stored in a secure, locked location.

4. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Request corrections to inaccurate information.
• Withdraw consent for processing where applicable.
• Request deletion of your data (subject to legal and professional obligations).

5. Data Retention

• Client records are retained for a minimum of 7 years after therapy ends, in line with professional and legal requirements.
• After this period, data is securely deleted or shredded.

6. Third-Party Sharing

• We do not share your data with third parties unless required by law or with your explicit consent (e.g., GP referrals).

7. Cookies & Website Analytics

• Our website may use cookies to improve user experience.
• You can disable cookies in your browser settings if you prefer not to have your data tracked.

If you are not satisfied with how your data is handled, you can lodge a complaint with the ICO via www.ico.org.uk.

By using our services, you agree to this Privacy Policy. This policy may be updated periodically, and any significant changes will be communicated via our website.